Returns & Exchanges

The Keeneland Shop stands behind the quality of our merchandise and offers a 30-day window for returns or exchanges on unworn, unwashed items with original tags attached. We strive to ensure your race-day attire and equestrian lifestyle goods meet the highest standards of excellence.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer service team with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are intact and including a copy of your packing slip.

• 3.
  Ship to Keeneland

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.