Frequently Asked Questions
Everything you need to know about shopping with The Keeneland Shop.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain seasonal collections or personalized items may be final sale.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days via UPS or USPS.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on the destination country and package weight.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as digital payment options including Apple Pay, Google Pay, and PayPal.
How do I determine my correct size?
Each product page includes a detailed size chart. Since we carry various premium brands, we recommend checking the specific measurements provided for each garment to ensure a perfect fit.